Question 1

How quickly can you fix my sensor issues?

Accepted Answer

We understand that sensor issues can prevent your garage door from operating safely, which is why we prioritize these repairs. In most cases, we can diagnose and fix sensor problems the same day you call.  Our technicians arrive with the most common sensor components on their trucks, allowing for on-the-spot repairs. Typical sensor fixes take 30-60 minutes once our technician arrives. If your sensors need replacement parts that we don't carry, we can usually source them within 24 hours.  For emergency situations where your door won't close due to sensor problems, we offer same-hour arrival in our primary service areas.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensors can malfunction for several reasons, and understanding these can help prevent future issues:  Alignment Problems: The most common issue. Sensors must face each other directly. Even small bumps or vibrations can knock them out of alignment.  Dirt and Debris: Dust, cobwebs, and debris on the sensor lenses can block the infrared beam. Regular cleaning helps prevent this.  Sun Interference: Direct sunlight hitting the sensors can interfere with the infrared signal, especially in the afternoon.  Wiring Issues: Damaged or corroded wires, often from rodents or moisture, can cause intermittent or complete sensor failure.  Age and Wear: Like all electronic components, sensors degrade over time. Most last 10-15 years with proper care.  Moisture: Humidity and water infiltration can damage sensor electronics.  Regular maintenance can catch many of these issues before they become problems. We recommend annual inspections to keep your sensors functioning properly.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a new wood garage door is a significant investment in your home, which is why we offer flexible financing options to make it more affordable.  Our Financing Options Include: - 0% APR financing for qualified buyers (12-month terms) - Extended payment plans up to 60 months - Low monthly payment options - Quick approval process (often within minutes) - No prepayment penalties  How It Works: 1. Get your free estimate from our team 2. Complete a simple application (takes about 5 minutes) 3. Receive approval, often within the same visit 4. Schedule your installation at your convenience 5. Enjoy your new door while making comfortable payments  We work with several financing partners to find the best option for your situation. Our team can walk you through the options during your free estimate appointment.  Premium wood garage doors typically range from $2,500 to $10,000+ depending on size, style, and features. Financing allows you to get the quality door you want without straining your budget.

Question 4

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with a comprehensive warranty program:  Labor Warranty: All our installations and repairs come with a 1-year labor warranty. If something we installed or repaired fails due to workmanship within one year, we'll fix it at no additional cost.  Parts Warranty: Parts are covered by their manufacturer's warranty, which typically ranges from 1-5 years depending on the component. Springs usually have a 1-year warranty, while openers often have 3-5 year warranties.  New Door Warranty: New garage doors come with manufacturer warranties ranging from 10 years to lifetime, depending on the brand and model.  Satisfaction Guarantee: Beyond our standard warranty, we offer a 100% satisfaction guarantee. If you're not happy with our service, let us know and we'll make it right.

Question 5

How much does a typical garage door repair cost?

Accepted Answer

Repair costs vary depending on the issue, but here are typical price ranges:  Common Repairs: - Sensor adjustment/replacement: $85 - $175 - Spring replacement (torsion): $200 - $350 - Spring replacement (extension): $150 - $250 - Cable repair: $125 - $225 - Track alignment: $100 - $175 - Opener repair: $150 - $300 - Panel replacement: $200 - $800+ - Roller replacement: $100 - $200  Factors That Affect Cost: - Type and size of door - Specific components needed - Complexity of the repair - Emergency vs. scheduled service  We always provide upfront pricing before any work begins. Our service call includes a diagnostic fee of $75, which is waived if you proceed with the repair. We never charge surprise fees or hidden costs.

Question 6

Can you match my home's architectural style with a new garage door?

Accepted Answer

Absolutely! We specialize in helping homeowners find garage doors that complement their home's architecture. Our design consultation includes:  Style Matching: - Colonial and traditional homes - Cape Cod cottages - Modern and contemporary designs - Craftsman and bungalow styles - Coastal and beach house aesthetics  Customization Options: - Window styles and placements - Hardware and decorative elements - Color matching to your home - Material selection (wood, steel, fiberglass) - Insulation levels  We work with top manufacturers who offer extensive customization options. Our team can show you samples, provide digital mockups, and help you visualize how different doors will look on your home.  During your free consultation, we'll discuss your preferences, budget, and architectural style to recommend the perfect door for your home.

Question 7

Do you service commercial garage doors?

Accepted Answer

Yes, we provide comprehensive commercial garage door services including:  Commercial Services: - High-speed roll-up doors - Sectional steel doors - Fire-rated doors - Loading dock equipment - Security grilles - Commercial openers  Industries We Serve: - Warehouses and distribution centers - Auto repair shops - Fire stations - Retail storefronts - Industrial facilities - Self-storage facilities  We understand that commercial doors see heavy use and downtime costs money. That's why we offer priority response for commercial clients and can arrange after-hours service to minimize disruption to your business.  Contact us for a commercial assessment and customized service plan.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year for optimal performance and longevity. However, the frequency depends on usage:  Annual Maintenance (Recommended for Most Homes): - Average use (2-4 cycles per day) - Moderate climate conditions - Doors less than 10 years old  Semi-Annual Maintenance (Recommended for): - Heavy use (8+ cycles per day) - Coastal properties (salt air exposure) - Older doors (10+ years) - Commercial properties  What Our Maintenance Includes: - Complete lubrication of all moving parts - Spring tension inspection and adjustment - Track cleaning and alignment - Roller and hinge inspection - Weatherstrip condition check - Safety sensor testing - Opener performance evaluation - Hardware tightening  Regular maintenance can extend your door's lifespan by 5-10 years and helps prevent costly emergency repairs.

Your Garage Door Questions, Answered

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